- Complaints may be received from any of the following channels;
- Walking into our Head Office to lodge a complaints
- Email: email@example.com
- Phone Call: 09054644444
- WhatsApp: +2348169042592
- Official Social Media handles: @MutualPlc
- All complaints received will be acknowledged with 48hours.
- Treatment of complaints will be timely and fair to all concerned. However, for a satisfactory resolution, the company (Mutual Benefits) may request for additional information or documents for resolution.
- In the event a customer is not pleased with the resolution he/she can contact
The Executive Secretary, Nigerian Insurers Association at 42, Saka Tinubu Victoria Island, Lagos. Tel No. 01-7743813, 01-8043840, E-Mail: firstname.lastname@example.org
- If not satisfied with the recommendations of the Nigerian Insurance Associations, the matter may be referred to an Arbitrator jointly appointed by the Customer and the company.
- If not satisfied, the customer can ask National Insurance Commission (NAICOM) to investigate the case. NAICOM can be contacted through Plot 1239, Ladoke Akintola Boulevard, Garki II, Abuja. Tel No. 09-8756021, E-Mail: email@example.com