Mutual Benefits Digital Channels

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0700 02 688825 2273 (0700 02 MUTUALCARE), 0201 888 9113

Aret Adams House,
233 Ikorodu Road, Ilupeju - Lagos

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  1. Complaints may be received from any of the following channels;
    • Walking into our Head Office to lodge a complaints
    • Email:
    • Phone Call: 09054644444
    • WhatsApp: +2348169042592
    • Official Social Media handles: @MutualPlc
  2. All complaints received will be acknowledged with 48hours.
  3. Treatment of complaints will be timely and fair to all concerned. However, for a satisfactory resolution, the company (Mutual Benefits) may request for additional information or documents for resolution.
  4. In the event a customer is not pleased with the resolution he/she can contact
      The Executive Secretary, Nigerian Insurers Association at 42, Saka Tinubu Victoria Island, Lagos. Tel No. 01-7743813, 01-8043840, E-Mail:
  5. If not satisfied with the recommendations of the Nigerian Insurance Associations, the matter may be referred to an Arbitrator jointly appointed by the Customer and the company.
  6. If not satisfied, the customer can ask National Insurance Commission (NAICOM) to investigate the case. NAICOM can be contacted through Plot 1239, Ladoke Akintola Boulevard, Garki II, Abuja. Tel No. 09-8756021, E-Mail: